The reporting channel
A QR code on the wall, a form behind it, and a route that goes to the facility’s ownership and the attorneys ownership has designated — not through the people who work in the building.
The whole design in four lines
- Anyone in the building can report: employees, families, visitors, contractors.
- A name is optional.
- The report goes to the facility’s designated counsel and to ownership.
- CareGuard keeps no copy.
Reports go to the facility’s ownership and its attorneys. CareGuard is a Patient Safety Organization, not a regulator, and keeps no copy. This does not replace emergency or state reporting — call 911, the Missouri Adult Abuse and Neglect Hotline at 800-392-0210, or the Long-Term Care Ombudsman at 800-309-3282.
The parts
The QR code
Where it goes in the building, what it should say around it, and why the physical placement decides whether it is used.
Who can report
Employees, families, visitors, contractors — and what each of them typically brings.
Legal work product
Why counsel is the first recipient, written as a workflow rather than a promise.
What is not kept
CareGuard retains nothing. What that protects, and what it costs.
For ownership
How to configure the counsel address, the triage clock and the conversation with your managers.
Official routes
911, the Missouri Adult Abuse and Neglect Hotline and the Long-Term Care Ombudsman — what this channel does not replace.
Questions people actually ask
Is the report anonymous?
It can be. The form does not require a name. A report can still be identifying by its content, which is worth thinking about before you write it. Learn more: Why CareGuard keeps no copy of your report.
Does CareGuard investigate?
No. It transmits. Investigation, if any, belongs to the facility’s ownership and counsel, and to the state agencies that have actual authority. Learn more: What a Patient Safety Organization actually is.
Can I report about staffing rather than about a specific incident?
Yes, and patterns are usually more useful to an owner than single incidents. Learn more: The gap between the floor and the owner.