What CareGuard does not keep

No copy of any incident report. Not an archive, not a backup, not a log of what was in it.

The rule

CareGuard acts as a facilitator of the reporting process. Reports are transmitted to the facility’s designated legal counsel and to ownership; CareGuard does not retain, store or hold them.

What it protects

• CareGuard cannot be subpoenaed for a report it does not have, and cannot be drawn into a proceeding as a custodian of records about your facility.
• There is one fewer copy of a sensitive document in the world — one fewer place it can be breached, leaked or mishandled.
• The person reporting is not entering their concern into a database that persists somewhere they cannot see.

What it costs

• No status updates to the person who reported. There is nothing here to look up.
• No trend dashboard. Aggregation, if an owner wants it, has to be built on their side.
• No recovery. If ownership loses the report, CareGuard cannot resend it.

Those are real trade-offs and they are stated here rather than discovered later. The same question from ownership’s side.

What the agreement says

The arrangement between CareGuard and a facility puts this in writing rather than leaving it as a practice: CareGuard acts as a facilitator of the incident reporting process and shall not retain, store or have access to submitted reports; it transmits them to the facility’s legal counsel and keeps no records of submissions. It is a contractual term, not a policy that can quietly drift.

What a facility should therefore build on its side

• Its own retention. Counsel’s copy is the only copy.
• Its own triage clock. Nobody outside is watching a queue.
• Its own aggregation, if it wants to see patterns across buildings.
• Its own feedback loop. A channel that never visibly produces a repair stops being used.

What the person reporting is told

Exactly this, above the link, on every page of this site that offers the form: that the report goes to ownership and its attorneys, that CareGuard is not a regulator and keeps no copy, and that it does not replace emergency or state reporting. Nobody is left to discover it afterwards.

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