The QR code on site
The channel only works if the code is somewhere a person can scan it without being watched. That is not a design detail — it is the design.
CareGuard illustration. The codes shown here are blurred deliberately — the real code is generated for the individual facility.
How it works
The code opens the CareGuard reporting form in a phone browser. No app, no account, no login. The report is transmitted to the facility’s designated legal counsel and to ownership, and CareGuard keeps no copy of it.
Where to put it
- Somewhere a person can stand alone. A staff restroom, a break room, the inside of a supply-room door, a family visiting area. Not the nurses’ station.
- More than one place. A single poster in the lobby serves families and nobody else.
- At eye level, printed large enough to scan from arm’s length. Nobody crouches in front of a QR code in a hallway.
- Not next to a camera. Whether or not anyone is watching the footage, the perception ends the channel.
What the sign around it should say
- That reports go to the facility’s ownership and its attorneys.
- That a name is optional.
- That CareGuard is not a regulator and keeps no copy.
- That it does not replace calling 911 or the Missouri state routes.
Those four lines are the same disclosure this website carries above every link to the form, and for the same reason: nobody should submit a report believing they have filed with a government agency.
Reports go to the facility’s ownership and its attorneys. CareGuard is a Patient Safety Organization, not a regulator, and keeps no copy. This does not replace emergency or state reporting — call 911, the Missouri Adult Abuse and Neglect Hotline at 800-392-0210, or the Long-Term Care Ombudsman at 800-309-3282.