What happens to your report

The whole design of this channel is about where the report goes and who sees it. Here is the route, step by step, with nothing left out.

1. You submit it. Through the QR code posted in the facility, or through the form on this site. With your name or without it.
2. It is transmitted to the facility’s designated legal counsel and to ownership. Not to the shift supervisor, not to the administrator, not to the director of nursing — to the people who own the building and to the lawyers they have named for this purpose.
3. CareGuard does not keep a copy. The report passes through and is not stored. This is deliberate: it means CareGuard cannot be subpoenaed for your report, because it does not have it.
4. Counsel reviews it. Because the report was created for review by the facility’s attorney, the workflow is designed so that it is handled as attorney work product from the start.
5. Ownership decides what to do. That is where this channel ends. CareGuard has no power to require a response, and it does not pretend to.

What this means for you, honestly

• You will not get a case number or a status update. There is nothing to look it up in.
• Nobody at CareGuard can tell the facility to do anything.
• If the facility does nothing, your next step is one of the official routes, not a follow-up here.
• The upside is real: ownership finds out, in writing, without it having to survive a chain of people who may have reasons not to pass it up.